• An exceptional financial cooperative with a firm commitment to its people, culture, and the community 
• Become a key part of a forward-thinking, inclusive, and diverse team that values every perspective
• Earn a competitive salary of $90,548.80 - $106,528.00, and comprehensive benefits! 

About Atlantic Edge Credit Union

We’re a cooperative—a small point, but a big difference. With over 24,000 members and $500 million in assets, Atlantic Edge Credit Union empowers the people and communities we serve by providing financial services and advice built on honesty, fairness, and trust. Being a cooperative means our members are also our owners—which means what’s good for you, is good for us.

From everyday banking needs like chequing and savings accounts, investments, credit cards, mortgages, loans, and business banking, we offer all the products and services you expect from your financial institution.

For more information, please visit our website: atlanticedgecu.ca

About the Location

Work from any of our 16 branch community locations: of the following branch communities: Port aux Basques, Codroy Valley, Jeffrey's, St. George's, Corner Brook, Deer Lake, Port Saunders, St. Anthony, L'Anse au Loup, Mary's Harbour, Happy Valley-Goose Bay, Carmenville, Triton, Gander, Fogo, and Mount Pearl.

About the Opportunity

Are you an experienced leader with a passion for driving results, developing teams, and delivering exceptional member service? Join our dynamic credit union as a Retail Services Manager! Reporting directly to the COO, this pivotal role focuses on the strategic growth and management of our retail credit and deposit portfolios. You’ll work at the intersection of innovation and operations, ensuring compliance, building strong relationships, and implementing impactful initiatives that align with our vision for growth and excellence.

With responsibility for a wide range of retail services, including lending, deposits, and staff development, you’ll have the opportunity to influence both day-to-day operations and long-term strategic outcomes. This is your chance to lead a high-performing team while shaping the future of financial services in our community.

What You'll Do:

• Foster a culture of high performance and continuous improvement.
• Mentor and coach team members, set clear goals, and provide constructive feedback.
• Collaborate with HR and COO on recruitment, promotions, and department objectives.
• Manage retail credit and deposit portfolios, ensuring risk management aligns with budget goals.
• Conduct annual policy reviews and implement updates to maintain best practices.
• Establish and oversee lending approval limits to ensure effective portfolio oversight.
• Monitor industry trends and regulatory changes to refine policies and procedures.
• Lead initiatives to grow credit and deposit portfolios, increasing member engagement.
• Collaborate on impactful lending and deposit campaigns with regional managers and member experience teams.
• Serve as the primary contact for managing key business relationships.
• Present portfolio trends and recommend strategies to the COO.
• Partner with auditors to ensure compliance and manage audit responses.
• Review product fees annually to maintain competitiveness and align with goals.
• Deliver targeted training for lenders and branch managers on updated policies.
• Oversee delinquency management, ensuring efficient processes and minimized risk.

About You

The ideal candidate is a dynamic leader with a strong ability to inspire and guide teams while driving business growth. You bring:

• Bachelor’s degree in business, Commerce, or a related field.
• 5+ years of experience in credit and collections within a financial institution, including supervisory responsibilities.
• Proven expertise in lending, mortgage underwriting, credit analysis, and understanding of regulatory requirements.
• Exceptional communication and interpersonal skills, adept at mentoring and inspiring teams.
• Comprehensive knowledge of retail banking products, services, and personal lending processes.
• Strong judgment in lending decisions, paired with expertise in delinquency management and collections.
• Strategic thinker with a solid grasp of fiscal management, data analysis, and portfolio growth strategies.
• Proficiency in Microsoft Office applications and the ability to build and sustain strong business relationships.

If you’re ready to drive operational excellence, lead a high-performing team, and contribute to our credit union’s success, we’d love to hear from you!

About the Benefits

In exchange for your hard work and dedication, you will receive a highly competitive salary of $90,548.80 - $106,528.00, negotiable dependent on skills, experience and qualifications, along with a great host of benefits, including:

• A leadership role with significant influence over both strategy and operations.
• Opportunities to mentor and develop a talented, dynamic team.
• A collaborative, community-focused workplace that values innovation and excellence.
• The chance to implement your vision while growing professionally in a supportive environment.
• An exceptional workplace culture, and an opportunity to join an engaged and community-driven team
• Competitive compensation and benefit packages with performance-based incentives
• Flexible work arrangements including Flex Time, Telework, and Hybrid depending on the role requirements
• Generous benefit package including a flexible health and dental plan (minimum 60% employer paid), including life insurance, ADD, EAP, and Virtual Health
• Minimum 6% contribution with employer matching in a Defined Contribution Pension Plan
• Tuition reimbursement, training, and personal development opportunities
• A commitment to fair wages as a living wage employer
• We encourage regular manager-employee performance feedback and goal alignment through our employee performance management program
• Additional benefits, include but are not limited to paid volunteer, sick time and personal leave, reduced rates on employee loans/mortgages and no service fee banking
• Regular social events, such as Christmas and holiday parties, community and charity initiatives, and much more!

Ready to Lead the Way?

If you’re excited about the opportunity to make a meaningful impact and advance your career in a thriving credit union, we want to hear from you!

Apply today and help us build the future of retail financial services. Together, we’ll make a difference!

Atlantic Edge Credit Union values diversity in the workplace and we are committed to the principle of Employment Equity. We are an equal opportunities employer and encourage the recruitment and promotion of aboriginal peoples, persons with disabilities, visible minorities, and women, to ensure that they are equitably represented at all levels. The successful candidate must be legally eligible to work in Canada, and where applicable have a valid work or study permit.

Please note that all offers of employment are conditional upon the acceptance of an Individual Bond Application which includes a criminal record check and a credit check.